🔁 Return & Refund Policy
Due to the nature of our products, all sales are final and we do not offer refunds. Please read our policy carefully before placing an order.
🚫 Damaged or Broken Vapes
We are not responsible for any damaged or defective vapes after purchase. These products are disposable and delicate, and due to frequent scams and abuse, we are unable to guarantee replacements or refunds.
That said, in rare and reasonable cases, we may consider a one-time replacement of a disposable vape, only if we feel it is necessary, and strictly case by case.
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For local delivery orders, if we approve a replacement, it will only be for the same brand and flavour, and must be picked up at our physical location (33643 Marshall Rd, Abbotsford).
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No delivery replacements will be made within Abbotsford.
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For customers outside of Abbotsford, you may email us with clear photos and an explanation. We will review your request and respond accordingly.
🔒 Repeat abuse of this system will result in you being blacklisted from placing vape orders with us.
⚠️ Incorrect Addresses & Unclaimed Packages
Customers are fully responsible for entering the correct shipping information, including unit or apartment numbers.
We will not refund or reship orders returned due to:
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Incorrect or incomplete addresses
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Failure to pick up the package during the post office's holding period
If your order is returned to us, we can resend it once a new shipping fee is paid by the customer. No exceptions.
📦 Shipping Insurance
Please note that Canada Post includes insurance coverage of up to $100 per shipment by default.
Marshall Vapes is not responsible for any lost, stolen, or damaged packages beyond this insured amount.
If your order exceeds $100 and you would like additional insurance coverage, please contact us before placing your order. We can inquire about additional coverage options and let you know what’s available.
🚫 No Resellers / Business Purchases
Marshall Vapes sells products strictly for personal use only.
We do not sell to businesses, resellers, or wholesalers under any circumstances.
Any orders suspected of being placed for resale, bulk distribution, or commercial purposes will be automatically flagged for review, and a manual verification process will take place before the order is approved.
We reserve the right to limit quantities, refuse service, or blacklist customers who violate this policy.
💸 Refunds
Refunds are considered on a case-by-case basis only and are not guaranteed. If you believe there’s a serious issue with your order, contact us with full details and proof. We will investigate, but our general policy remains: NO REFUNDS.
